- Website – betonline.ag
- Launched in 1991
- Licensed and regulated in Panama
- Email – [email protected]
- Telephone – +11-888-426-3661
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Updated: 2025
If you are looking for a sleek, modern gambling site with a wide variety of options, then you will want to read this BetOnline review from start to finish. This just might be the site for you.
BetOnline.ag is a sportsbook, casino, and online poker site, all in one. No matter what kind of gambling you are interested in, you will find options here.
The company has been operating online gambling sites since 1991. But they updated their site design in 2025, so it’s modern and fresh.
With several decades of experience, they have had their ups and downs. We will tell you all about any BetOnline scams we know about and answer this important question – is BetOnline safe in 2025? And are they a legit choice for online gamblers?
Keep reading our BetOnline.ag review to find out the answers, as well as to learn about their banking methods, promotions, and various gambling options.
Contents of Our BetOnline.ag Review
Before we explain all about the betting options and casino games you can play on BetOnline, we want to answer one of the most critical questions for US gamblers. Is BetOnline safe and trustworthy?
You deserve to know about the company that is operating BetOnline and the issues it had before. Then, we will explain why we think things are different now.
BetOnline is a licensed gambling site. The site has a license from the Panama Gaming Control Board. A license from Panama is not as strictly regulated as licenses from other licensing authorities, but it is still a valid and trustworthy licensing authority.
The site is operated by a privately-held company that started in 1991. It started as an offline bookmaker and quickly moved to the online gambling industry. They were known then as BestLineSports.com.
BestLineSports.com bought the BetOnline.com name in 2006 and started doing business as BetOnline in 2007. Then they changed to the current domain of Betonline.ag in 2012. That was a response to the DOJ seizing several .com gambling domains in 2011.
In May 2012, BetOnline acquired SportsBetting.ag, which is one of the oldest online sportsbooks that still exists today. That acquisition was surprising because it came at a time when the future of BetOnline was itself a little insecure. Here is more information about what happened with BetOnline in 2011.
BetOnline launched an online poker network in 2011. When the poker network launched, an issue came out about BetOnline lying to its customers. After that, several other issues came to light.
All of these issues are significant concerns; they were reason enough for many customers to close their accounts and choose other sportsbooks. And we don’t want to downplay these issues or pretend they didn’t exist. But, we do have reason to believe that things have changed since then.
The acquisition of SportsBetting.ag happened right after many of these issues came to light. SportsBetting was having issues of its own with customers complaining about not getting paid.
When BetOnline acquired SportsBetting, they agreed to settle all of the site’s past and future accounts. They ended up paying more than $1.5 million just to get SportsBetting’s overdue accounts up to date.
BetOnline also added some new members to its management team during the acquisition. As a result, they were able to address the customer service complaints and help BetOnline rebuild its reputation.
Now that you know all about the history of BetOnline and the valid concerns that customers had, the question remains. Is BetOnline a legitimate sportsbook in 2025, and can you trust them?
Ultimately, you have to make that decision for yourself. To help you make an informed decision, let us explain why we believe the site is trustworthy today starting with the bulk of their complaints. Most of these complaints occurred between 2011-2012.
It is also worth noting that all of the complaints were because of the BetOnline poker network. None of the customers who used the sportsbook and casino ever had any issues.
BetOnline has introduced new payment methods since the issues they had in 2011. It is one of the only US online gambling sites that consistently processes credit card deposits without issues. The site now has a reputation for processing payments within 1-3 days in most cases, depending on the banking method you choose.
We won’t deny that BetOnline had a rocky start, but they have consistently addressed those concerns and rebuilt their reputation. If you're still interested in checking them out, keep reading our review of BetOnline to learn more about their gambling options, bonuses, and more.
The variety of banking methods that BetOnline offers is one reason why BetOnline is such a top-rated gambling site. You can use credit cards, e-wallets, money orders, wire transfers, or cryptocurrencies to deposit to your account. Many of those same banking methods are available for withdrawals as well.
Here is an overview of the banking methods on BetOnline, along with the deposit and withdrawal limits, fees, and cashout times.
Banking Method | Deposit Limits | Withdrawal Limits | Fees | Withdrawal Processing Times |
Credit Cards | $25-$5,000 | Unavailable | None | NA |
Person to Person | $100-$600 | $50-$400 | Varies, Free if Over $300 | 3-5 Business Days |
Money Order | $300-$9,000 | $500-$7,500 | $80 | Up to 10 Days |
Wire Transfer | $500-$10,000 | $500-$25,000 | $45 to 3% | Up to 10 Days |
Cashier’s Check | $1,500-$10,000 | Unavailable | Varies | NA |
Check by Courier | Unavailable | $500-$2,500 | $50 to 3% | Up to 30 Days |
Bitcoin | $20-$500,000 | $50-$100,000 | None | Same Day |
Ethereum | $50-$100,000 | $200-$100,000 | None | Same Day |
Litecoin | $20-$100,000 | $20-$100,000 | None | Same Day |
Bitcoin Cash | $20-$100,000 | $20-$100,000 | None | Same Day |
Stellar | $20-$100,000 | Unavailable | None | NA |
Cardano | $20-$100,000 | $20-$100,000 | None | Same Day |
Dogecoin | $20-$100,000 | Unavailable | None | NA |
Chainlink | $20-$100,000 | $20-$100,000 | None | Same Day |
Ripple | $20-$100,000 | $20-$100,000 | None | Same Day |
Tether | $20-$100,000 | Unavailable | None | NA |
USD Coin | $20-$100,000 | $300-$100,000 | None | Same Day |
We like that BetOnline has so many banking options to choose from. In addition, they consistently add new cryptocurrency options because that is a popular choice – especially for American gamblers.
The BetOnline payout reviews are positive too. Most customers report receiving their payouts quickly, which further supports the fact that BetOnline has turned a new leaf.
If they are going to charge fees, they should charge a standard amount. With their current system, you often get punished for depositing or withdrawing larger amounts.
Many online gambling sites charge fees on withdrawals, but they almost always offer free deposits. Unfortunately, we noticed during our BetOnline review that they charge fees on both deposits and withdrawals.
As long as you plan on using cryptocurrency for all your transactions, you won’t have any fees to worry about. Cryptocurrency is also the fastest way to get your winnings.
Another thing that stood out to us during our review of BetOnline is the promotions they offer. We specifically like that they have different promotions you can choose based on the type of gambling you prefer.
Here is an overview of some of the promotions on BetOnline.
There are three different welcome bonuses on BetOnline. You can choose the bonus you want based on the type of gambling you want to enjoy.
It is important to understand that each of these bonuses is only available to real money BetOnline customers, and only on your first deposit. You need to decide which bonus you want to take on that first deposit because you won’t be able to collect the other welcome bonuses. You only get to choose one, which is a bit of a bummer.
Fortunately, there are plenty of other promotions that BetOnline offers once you’re finished with your welcome bonus.
Sports bettors have several bonus options to choose from. Some of them are available any time, while others are only available on certain types of bets.
Promotion | Additional Details | Bonus Code |
25% Reload Bonus | 25% deposit match of up to $250 on any qualifying deposit | LIFEBONUS |
Risk-Free Player Props | Make a $25 bet using the props builder. If it loses, BetOnline will give you $25 for your next bet. | Contact Customer Service |
Live Betting Free Play | Make a $25 live bet. If it loses, BetOnline will give you $25 for your next bet. | Contact Customer Service |
Mobile Betting Free Play | Place a sports bet on your phone or tablet. If it loses, BetOnline will give you up to $50 for your next bet. | Contact Customer Service |
In addition to these promotions, BetOnline often has special promotions for in-season sports or special events. For example, they offer to double your winnings on UFC fights if a knockout lands on the BetOnline logo.
There are loads of sports betting bonuses and promotions at BetOnline.ag. If you decide to join BetOnline.ag today, we recommend you bookmark their promotions page and keep an eye out on your email. That way, you never miss out on an offer.
We also found several promotions during our BetOnline casino review. They offer reload bonuses, tournaments, and random giveaways. These promotions are available only for casino games, so keep in mind that the terms and conditions will differ from the terms for their sports betting and poker promos.
These are the best casino promotions we found during our BetOnline review.
Promotion | Additional Details | Bonus Code |
20% Monthly Reload Bonus | 20% deposit match of up to $500 on any qualifying deposit | BOLNOV (Bonus Code Changes Monthly) |
Turbo Tuesday | Deposit on a Tuesday to get an extra $50 of bonus cash. | BOLTURBO |
Weekly Casino Rebate | If you lose more than $1,000 in the RNG casino between Mon-Thurs, BetOnline will give you a 10% rebate on your losses. | Automatically Initiated |
Game of the Week | Play 100+ spins on the Game of the Week between Mon-Thurs to earn a raffle entry. Ten randomly chosen winners receive $500 in bonus cash. | Play to Qualify |
Ultimate Spin-off | BetOnline hosts a weekly cash slots tournament with $5,000 in prizes. You have to earn an invite based on your casino handle from the week before. | Invite Only |
Live Casino Weekly Challenge | Play blackjack or roulette in the live casino to earn points. The top 3 players at the end of each week receive part of the $1,800 prize pool. | Play to Qualify |
In addition to these promotions, BetOnline also has promotions for poker players, horse race betting, esports betting, referrals, and additional contests. Many of these additional promotions change regularly, so you should check their promotions page often to find out the latest promos available.
Or visit our BetOnline bonuses page to learn about their latest deals and bonus codes.
Now that we’ve covered the banking options and promotions, it’s time to look at the gambling options. We’ll start with our review of the BetOnline sportsbook, which is often THE reason why people join BetOnline. Why is that? Well, one reason is all the different sports and events you can bet on.
You’ll find all the sports and events BetOnline accepts action on in their sidebar under one of two headings – Main Sports and Other Sports. These are the sports and events we found betting markets for during our BetOnline betting site review.
Main Sports | Other Sports |
Baseball | Aussie Rules |
Basketball | Auto Racing |
Boxing | Cricket |
Football | Darts |
Golf | Entertainment |
Hockey | Handball |
Horse Racing | Lottery |
Martial Arts | Politics |
Soccer | Rugby League |
Tennis | Rugby Union |
Snooker |
One thing that stood out to us is that they accept bets on politics. This is where you’ll find betting markets for the US presidential elections, as well as elections held around the world.
The entertainment betting markets stood out to us, too. Here are a couple examples of entertainment markets we found during our latest review.
This stood out to us because most entertainment betting sites accept action on TV shows, movies, and music. It’s not often you see odds for celebrity dating or alien wars. That makes them different from other top-rated online sportsbooks, which might be reason enough to create an account here.
Like most online betting sites, the betting limits at BetOnline varies. It depends on the sport or even you’re betting on and whether you’re betting on a regular season game or an event such as the Super Bowl.
That said, the minimum bet at BetOnline.ag is $1. The maximum bet is $1,500 to $3,000 for money lines, point spreads, and totals for sports like basketball, hockey, and college sports.
For more popular sports or leagues, such as the NFL or college football, you the betting limits at BetOnline are as high as $15,000-$25,000.
If that’s not high enough, just know that you might be able to increase your betting limits. All you need to do is contact customer support and they’ll tell you whether your account is eligible for an increase.
One option you will not see in the sidebar is esports. BetOnline added a link to their esports odds to their main navigation instead. For that reason, we expected their esports betting options to be robust.
We did spot quite a few esports betting markets while using the online sportsbook at BetOnline.ag. They offer live esports betting too, as well as futures. They even have a tab for early markets, which had odds for esports tournaments as far as a week out.
These are the esports games we found odds for during our last BetOnline sportsbook review.
If you enjoy esports betting, then you’ll probably be happy to know that they have a promotion running that we didn’t mention above. When you bet on esports at BetOnline.ag, they’ll give you a 20% rebate on your losses every week.This is a great way to minimize your losses and boost your sports betting profits.
Overall, between their esports section, Main and Other Sports, and their racebook, you will have lots of betting options. We recommend you have multiple betting accounts so that you can compare odds.
That said, if you are only able to have ONE betting account, BetOnline.ag is a good account to have.
Now that we’re done with our BetOnline online sportsbook review, it’s time to talk about their casino. The online casino is impressive due to the wide variety of games available. They have so many games because they work with several software providers.
We found games from the following software providers during our BetOnline casino review.
Let’s explore some of the games you can play using the online casino at BetOnline.
There are more than 250 slot games available in the BetOnline Casino. So no matter what themes or bonus features you are looking for, they are sure to have a few games that will interest you.
Betsoft slot games are known for having the best graphics, and the games from Flipluck Games have a lot of bonus excellent bonus features. Here are a few slots that we recommend checking out.
These are just a few of the games we enjoyed during our review of the BetOnline casino. The more you explore the slots they have to offer, the more you will find games and software providers you like.
We recommend playing these games for real money because they are a lot more exciting when you win. But you can also play demo versions if you want to try a game for free before you play with cash.
The BetOnline casino also has a full range of table games available. Here are some of the options we noticed in our BetOnline online casino review.
You will notice that there are a lot of repeated variants of different games. For example, there are nine roulette games, but the only options are American or European roulette.
Each software provider creates its own version of table games. For example, they may have different graphics or a different way of setting up the game screen. If you are comparing blackjack variants, the versions from each software provider may also have different rules.
We recommend checking out a few different games from each software provider to decide which one you like best.
You can enjoy a more authentic casino experience by exploring the two different live dealer studios that are available on BetOnline.
Fresh Deck studios operate the black casino. They have blackjack, roulette, baccarat, and casino poker with live dealers. In addition, there are also a few digital table games and slots in the Fresh Deck studios lobby.
The red casino features live games from Visionary iGaming and digital games from Rival Gaming. You can play blackjack, roulette, baccarat, and super six with a live dealer.
Each game has several dealers to choose from. We recommend testing a few out to see which ones you mesh with most. You can also choose a game based on betting limits.
Overall, we were pleased with the live dealer casino while reviewing BetOnline. Check it out - we think you'll like it too.
Video poker can be hit or miss at online casinos. Fortunately, BetOnline’s video poker collection is a hit. Here are some of the video poker games you can play on BetOnline for real money.
These options cover the most popular video poker variants, but some players might be disappointed because games like All American and Tens or Better are not included.
However, BetOnline also offers multi-hand variants of most of these games. You can play up to 25 hands of Jacks or Better and Jokers Wild. There are also five-hand options available. considering that many online casinos have gotten rid of multi-hand video poker games, BetOnline might be the best USA casino site for video poker enthusiasts.
If all of those casino games haven’t convinced you yet, BetOnline still has more to offer. They have a specialty games section with keno, bingo, scratch cards, and other casino games. Here are some of the specialty games we found during our BetOnline review.
We would have wholeheartedly recommended the BetOnline casino if they didn’t have these specialty games. The site already has so much to offer, so they went above and beyond by including games that you can’t find anywhere else.
BetOnline.ag is one of the best online poker rooms for Americans. They’re on the Chico Poker Network, which is approximately 13th in overall traffic and 3rd for US poker sites. When we wrote this BetOnline poker review, they had approximately 2,778 players on their site. Nearly 500 of those players were seated at cash games.
Considering their traffic levels, we expected to see a lot of good things in the BetOnline poker room. Were we right? Let’s find out.
The first thing we want to cover in this BetOnline online poker review is their software. How is their software? It’s pretty good, and much better than it used to be. BetOnline performed a much-needed software upgrade in 2016 due to all the complaints they received about blurry graphics, and poor sound and animation.
We noticed that their software upgrade included several customization options. Here are the options that stood out to us during our review.
The bet slider is arguably our favorite poker feature on BetOnline.ag. You can set it up so that you have multiple buttons with your favorite bet sizing for both pre- and post-flop action. This will save you A TON of time – time that you can now dedicate to making profitable poker decisions.
Yes, there is a download for the BetOnline.ag poker room. The download is compatible with both Windows and Mac.
There is also a BetOnline browser app. We prefer this option so that you don’t need to bog down your PC with software. There is little difference between the download and browser poker room, as far as we could tell.
The browser poker room is also how you play BetOnline poker from your mobile device. The mobile poker room is compatible with both Android and iOS phones and tablets.
BetOnline supports HUD software like Poker Tracker. HUD software collects hand histories from the games you play and then provides you with various data you can use during gameplay.
This is great for experienced poker players since more information equals better and more profitable decisions.However, this comes at the expense of amateur poker players who might not know what a HUD is or how to get one, or don’t play enough to justify using one.
Many online poker sites offer anonymous tables which helps to level out the playing field. Unfortunately, we did NOT SEE any anonymous tables during our BetOnline poker review.
For that reason, we’d say that BetOnline is probably a better choice for serious poker players. Amateur poker players will still enjoy playing poker at BetOnline, but they might enjoy the poker games at Bovada even more.
BetOnline has a limited selection of poker games that includes Texas hold’em, Omaha, and Texas 6+.
Their cash games range from 0.05/0.10 to 15/30 depending on the game and format you play. It’d be great to see 0.01/0.02 or 0.02/0.05 level, but that might be tough for BetOnline to sustain with their current traffic levels. Besides, if you can afford to play 2nl or 5nl, then 10nl is doable too.
Here are all the games, limits, and formats we found during our review.
BetOnline Cash Games | ||||
---|---|---|---|---|
Game | Min Stakes | Max Stakes | Buy-in | Betting |
Texas Hold’em | 0.05/0.10 | 5/10 | $10-$1,000 | No limit |
Texas 6+ | 0.05/0.05 | 2/2 | $5-$200 | No limit |
Omaha | 0.05/0.10 | 15/30 | $2-$500 | Pot limit, limit |
BetOnline runs many poker tournaments. When we last reviewed BetOnline, they had around 15 tournaments running and at least 2-3 dozen more planned for the rest of the day.
We’re impressed with the variety of online poker tournaments they offer. We found buy-ins as low as 0.10, which is great if you’re on a budget and trying to build your poker bankroll.
They offer a variety of tournament formats. Guaranteed poker tournaments dominate, as they do at nearly all online poker sites. You can also find satellite, knockout, rebuy, and freeroll tourneys too.
One of the things that impressed us the most is how often their flagship tournaments run. Many of them run multiple times per day or week. You don’t have to worry about missing one, because another opportunity is likely just around the corner.
Flagship Poker Tournaments | ||||
---|---|---|---|---|
Tournament | Starting Time | Buy-in | Guarantee | Other |
Nightly Monsters | 8-8:30pm | $10-$215 | $5k-$20k | Runs 5x per week |
Progressive Bounties | Runs 16 times per day | $2.20-$55 | $100-$2,500 | Both NLHE and PLO with various formats |
Rebuy Frenzy | Runs 10+ times per day | $1.10-$11 | $250-$10,000 | NLH only |
Operation Omaha | Runs 5 times per day | $2.20-$16.50 | $350-$1,500 | PLO, PLO8, NL08 |
BetOnline also runs a decent Sunday majors tournament schedule. There are 10 poker tournaments every Sunday with buy-ins ranging from $6-$530 and guarantees as high as $150k.
BetOnline Sunday Majors | |||
---|---|---|---|
Time | Tournament | Buy-in | Guarantee |
1pm | Super High Roller | $530 | $50k |
1pm | Main Event | $109 | $150k |
1pm | Monster Grind | $11 | $15k |
1pm | Monster | $55 | $40k |
4pm | Monster | $215 | $25k |
6pm | Monster | $55 | $25k |
6pm | Monster | $215 | $40k |
9pm | Rebuy | $6 | $5k |
9pm | Rebuy | $33 | $15k |
A $6 or $11 buy-in for a tournament is awesome, especially considering you can win a chunk of a $15k or higher prize pool.
However, don’t worry if any of these buy-ins are out of your price range. BetOnline runs many satellite tournaments, some of which are for their Sunday poker tournaments. This is a great way to get a seat to a more expensive tournament for a fraction of the price.
We could keep this BetOnline poker review going, but we’re sure you get the point by now. They have an awesome tournament selection, as well as plenty of SNGs to keep you busy between events.
Overall, their poker product is strong. There are a few downsides, such as their lack of anonymous tables or lack of niche games like stud or mixed poker. That said, we think most players will enjoy playing online poker at BetOnline.
BetOnline is available any time and anywhere, thanks to their mobile gambling options.
There are a couple of different ways you can access BetOnline from a mobile device. Some of them depend on what kind of gambling you want to enjoy.
For example, there is a BetOnline poker app you can download to your device if you want to join poker tournaments or play no limit hold’em cash games from your phone.
If you want to bet on sports or play casino games, there isn’t a BetOnline app to download. Instead, your best option is to visit BetOnline.ag from your device’s mobile internet browser.
The mobile site allows you to access the full sportsbook and casino options, and you don’t have to wait for an app to download.
You can learn more about the BetOnline mobile app by reading the following review.
We didn’t run into any issues during our review of BetOnline.ag, nor have we run into many issues in the past. But it’s inevitable that you will the more you use their site. And that goes for all gambling sites.
When you do, you can reach out to BetOnline’s customer support. It’s easy to do. Just scroll down to the bottom of their site and you’ll see a few of your options.
They also have a FAQ and help center. We recommend you start here since they answer all the basic questions people have about gambling at BetOnline for real money. You’ll also notice in these sections that they have a contact form, three other customer support emails, and a phone number.
It’s awesome to see that BetOnline.ag offers phone support. Not every US online gambling site does, so that’s a big positive in our books.
But how is their support? Will you get the help you need? If you read other BetOnline reviews – especially from customers – you’ll see that it’s a mixed bag. Some people have a positive experience, others more negative.
We’ve contacted the customer support at BetOnline in the past and didn’t have any issues. Your mileage will vary, of course, but we don’t anticipate you having any issues either.
What do we think? Is BetOnline legit?
Yes, BetOnline.ag is legit. It’s a great online gambling site. In fact, you can’t go wrong having a real money account here regardless of what you want to bet on or play. You can’t say that about many gambling sites.
BetOnline.ag is truly a triple threat. They’re a good choice if you want to play casino games, bet on sports, or play online poker.
What’s more is that they’re one of the best sites for US online gamblers. They accept a variety of banking methods – including cryptocurrencies – and now have a solid reputation in the industry despite their past.
You can’t beat their variety of welcome bonuses and ongoing promotions, either.
The bottom line – if you enjoy a mix of online gambling activities and only want to play at safe gambling sites, then you should strongly consider creating an account at BetOnline.ag.
Play at BetOnline.ag NowPlease note that all comments are moderated in accordance with the online-gambling.biz house rules.
Wow, nothing but negative comments here. I do straight bets on games, i have not had any issues with betonline, and i have always had helpful customer service.
Betonline/sportsbetting.ag are the same.They offer free online tournaments,however,cheat you at the tables to get you to buy back in…they call it tolling,I call it cheating.I look at it this way…..if they have control to troll…they have control to cheat you anyway,anyday…I would not recommend either of these sites….and by the way….I’ve never deposited a dime…I figured them out way before that point.
They crash when you actually hit. Tournament play doesn’t function on free side. Casino customer service is only accessible via chat. They all hang up on you if you talk dates and times. Most games are at best playing single stack black jack with an amazing hot Asian dealer odds. I’ve got screenshots of hands I hit but that was 4 months ago. (800$). Even there tournaments are not legit. All I can say is panama banking laws.
Betonline is shady..total trash!!! Ran me through the ringer with initial deposit method. Finally get bitcoin to go through for $250 worth. I play one sitngo and lose $5 entry fee, next thing I know I’m logged out and can’t regain entry..finally talk to someone who would explain, after calling multiple times and speaking to 4-5 different people prior. Something about same KP address. I was playing on lunch break at work, which is a company of 700+ employees..anyway. Refused to let me play anymore, but also wouldn’t refund my 250-5 entry fee. So $245? I mean that’s a little shady to me. Felt like they stole my money pretty much. Fine to block me if you feel suspicious…but should have refunded my $245
Scam scam scam don’t spend your money here!!!
Closed account and tell that the money don’t withdraw!
Verification I completed 2 times!
Betonline is a scam. I played for a while. But I started having reservations about their honesty. I stopped playing. I got a call from a rep. He promised a bonus if I would deposit once more. I fell for it. I deposited. No bonus showed up. I called the 800 line. They went through a complicated explanation about how there were steps I should have taken. I said that I was told the bonus would just show up and it never did. The rep said, “Sorry, nothing I can do. You should have called us with a code.” Total scam.
Totally shady. their new beta site accepted 4 bets, only to go missing later in the day (although one random bet was showing up on my account history). they not only didn’t accept responsibility, they wouldn’t let me withdraw my funds as I had a “rollover” obligation of $4500 before a withdrawal is allowed based on a free “thank you” bet that was provided upon registration. Total nightmare.
The site is most definitely not legit, like any other online site. A simple experiment works everytime. Do low bets of $1 and watch how much more you win. Next do bigger bets of $15+, watch how much you NEVER win. Garbage site, like all the others.
The site does not help when you don’t get paid on live casino. Has happened twice in two weeks. Took over a week to get the 60 dollars that was owed to me, now has happened again with 30 dollars and no, I am not broke and have money in my account. Just said, all they tell you is to live chat with them and all they say is that it is escalated. You have to jump through hoops to get your wins, yet they take theirs right away! STAY AWAY!!